Professional Car Detailing Services

We have been around since 1990 and longevity gives us the credibility to say this. As well as this the people doing the detailing are the owners of the business. Which ultimately means it is someone who lives reasonably close to the customer and it is in their best interest to engage with clients in a constructive and meaningful way.

The step by step process has been developed taking into consideration the best way to achieve the desired outcome while doing the job in a timely fashion.

They are the owners of the business and as such are franchisees. Every franchisee is carefully interviewed, trained and monitored.

All detailers receive an initial 1 week block of mandatory training (this is to sort basics). Then ongoing training, this is often gauged based on each individuals requirements and previous experience.

They bring everything that is required in order to deliver our suite of services

They may occasionally require this.

This depends on which service is booked our entry level detail in some cases may be as fast as 40 minutes. A full detail with paint correction and a ceramic coating can take all day.

Almost anything

If it is safe and accessible then we will consider detailing almost anything

This is proprietary however it is an exact process taught to all incoming detailer to ensure nothing gets missed.

It depends on vehicle size and condition between 40 minutes to 80 minutes. If it requires more than this there is every chance a more comprehensive detail is required.

In this service it is a good vacuum and wipe-over the inside of windows and door jams wiped over. Sometimes a little extra required around steering wheels shift changes etc if sunscreen and make-up or similar is present.

The wheels are cleaned, tyres glossed, paintwork pre-rinsed, paintwork washed, dried and windows cleaned

There is a wax component in the product we use to wash cars which will enhance paintwork however there is no lasting effect from this (1-2 weeks) and should not be considered protection.

This can depend on vehicle condition which will determine what equipment and products are used. However as a minimum the tools required would be: pressure washer, vacuum cleaner, detailing microfibre towels, detailing brushes. The minimum products needed (of high standard): wash and wax, tyre shine, wheel cleaner, general purpose cleaner, window cleaner.

This service is our entry level standard detail. In our opinion this goes over and above what most people consider a standard car wash.

You are better off selecting an appropriate service to meet your requirements. This can usually be sorted out by talking with your local detailer.

This is our basic detail so no we would not recommend that for this particular service.

This depends on what sort of condition the car was in to start with. However in our experience the extra “details” that Car Care includes in the basic detail our customers are happy and the outcome is second to none

This is the external polishing (where required paint correction)

We use quality polishes the client can stipulate if they want. There is a multitude of different products out there our detailers are expected to purchase all products from recommended reputable suppliers.

It can remove scratches (it depends on how deep they are) it will also enhance shine and give water beading qualities

This will depend on many factors, for example if you live somewhere close to the coast and the vehicle is often parked outside the polish might only last for 3 months. In these situations we recommend strongly considering ceramic paint protection. If a car is regularly garaged and not exposed to the elements too much once a year may be sufficient.

Paint protection is a separate consideration.

Ideally the paint should be smooth and free from surface contamination.

It is where required but this may cost more and sometimes depending on client requirements and budget could be up to a 4 step process.

Generally not but it will depend on what has been done to the paintwork in the past. Your detailer will assess the paint prior to commencing any work.

Paint correction is a broad term and can be anything from removing surface contamination (industrial fall-out, over-spray, tree sap, bird excrement, bitumen, cement or anything else you might think of that can fall onto a cars) to scratches from scrub, carparks etc. polishing essentially is the final enhancement of the paintwork except with ceramic paint protection)

Annually would in most cases be our recommended minimum.

All surfaces that can be reasonably reached (even the vanes on your air conditioning vents)

We shampoo seats.

Yes great care needs to be taken with leather. We only use recommended cleaning, conditioning and where the customer may want it protection or sealing products.

We do our absolute best to remove odours and this may also sometimes require using our ozone treatment process.

Yes

Specific products are used dependant on what they are used on. On upholstery a non- foaming producted is used in our extraction machines sometimes a general purpose cleaner is also used. On all hard plastics a general purpose cleaner and a plastic rejuvenation product is used. On the windows a window cleaner that is gentle on window tinting is used. On leather seats only recommended leather cleaners and conditioners are used.

This can be done with specific mould removal products. This is usually an extra charge. Mould needs specific conditions to take hold usually it will mean moisture has ingressed into the vehicle.

This will be dependant on condition but a standard type clean on a regular size car will take about 2 hours

Yes this will dependant on the weather. Sometimes in winter it may take a couple of days. Summer can be dry even before the detailer leaves. Windows should at least be “cracked” in order for the moisture to evaporate.

Yes

The wheels are cleaned, tyres glossed, paintwork pre-rinsed, paintwork washed, dried and windows cleaned

Hand wash most detailers are now doing this with a foaming gun (sometimes called a foam cannon)

Yes this is standard

Yes.

There is a wax component in the product we use to wash cars which will enhance paintwork however there is no lasting effect from this (1-2 weeks) and should not be considered protection

It is all the extra cleaning on the interior; shampooing all seats, carpets, mats (leather seats are cleaned and conditioned by hand). All hard surfaces cleaned and protected.

Yes, because it doesn’t include a polish of the exterior

Yes it is perfect for people who might give the interior a bit more of a hard time than the exterior. Think children, pets

Our products are friendly to the environment and are considered to be “quick break” by our suppliers meaning they degrade quickly once used.

At Car Care we are happy to tailor any service to your requirements

With a full detail it is many steps but to summarise it is all of the extras in a full interior detail as well as all the extras included on a custom detail with exterior polish.

It is presenting the vehicle back to the client in the best possible shape. The proviso here is that either the vehicle is in reasonable condition or where necessary the client has authorised Car Care to do any extra work (i.e. paint correction) to present the vehicle back to the client in the best possible fashion.

For vehicles in reasonable condition anywhere from 3 hours to 5 hours

No, this is in a pre-sale detail, we don’t include it this as some people don’t like or require that.

It includes polishing and minor correction, we can of course do paint correction should the client want that.

It depends on where you start from as in how well loved (or not!) the vehicle is. It is unrealistic to expect a 20 year old car to look like it has just come off a show room floor 😊.

Yes it is, a discussion with your local detailer will help give you an understanding of what can be achieved. We have had clients who were selling their car after detailing and decided to keep it!

Full detail really only needs to be as a customer requires it for some it could be once or twice a year, some may never need it because they keep up with the maintenance.

All of our packages are worth it. If a vehicle needs a full detail it is great value.

No one thing. It will depend on vehicle condition for example if the interior is heavily soiled the interior will take longer.

It includes the engine bay and most car purchasers will want to lift the bonnet.

We take care to avoid the electrical components in the engine bay otherwise it is all included as well as the underside of the bonnet and around the edges of the engine bay.

We have been told by customers it has lifted the resale significantly but also ensured a quick sale.

Almost as soon as you are ready, provided you aren’t going to be using it too much or taking it down some dusty roads a week to 10 days should be fine

If the client requests this no problem. As with most things this can be discussed before hand with the local detailer.

Some minor scratches would be.

The act of fully shampooing the interior will get rid of most poor odours if this is a problem you can add an ozone treatment, this can be discussed with your detailer.

To be honest most dealerships when taking back a vehicle will add a detailing component no matter how the vehicle looks when you give it to them. So for returning a vehicle to a dealership or fleet supplier it is probably better to do accustom detailer but check with them. Definitely recommended for private sellers.

This might be anything from a couple of hundred ROI to into the thousands depending on the base condition of the vehicle.

We aren’t locked into any one supplier. We will do any sort of paint protection the client might want but we use and recommend ceramic and specifically Graphene and Borophene from Samurai ceramics.

This is dependant on the conditions the vehicle is kept in but as a general guide ceramic as far as longevity will be anywhere up to 10 years most detailers agree that to keep it looking at its best a “top up”or maintenance coating should be done about once a year. PTFE is more like 2-3 years and would need redoing to keep it at it best.

PFTE is an “older generation” product and is Teflon based. Whereas ceramic coatings are silcone dioxide based (Si02).

It is all about the preparation so the paint needs to be at it best as well as completely free of any contamination. It is then wiped on, it “flashes off” (essentially this is the solvents that help carry what stays on your paint evaporating). It is levelled and buffed.

Absolutely.

This is usually a 4 part process. The light is sanded, buffed, cleaned and then a coating applied.

In most cases about 3 years but it can be longer.

It is the elements but essentially the UV from the sun breaks down the polycarbonate.

It is a chemical process (oxidisation) whereby the ozone attaches itself to the odour causing particles breaking them down and neutralising them.

While the machine is in use it can be harmful to humans and pets. It does breakdown extremely quickly and is safe to enter the vehicle within 5 minutes of completion.

There are many brands. We use reputable industry standard from our approved suppliers

Our products are friendly to the environment and are considered to be “quick break” by our suppliers meaning they degrade quickly once used.

Being pH neutral means it is gentle to the surface being cleaned, leaving protective components on the surface intact.

Different microfibres perform differently on different surfaces and do different jobs.

It depends on what type of correction is being done but the most common equipment used are clay bars, some chemical for removing surface contamination. The polishing machines we use are dual delete methods full stop. A range of polishes, polishing pads and many different types of microfibre cloths.

Yes there are but at Car Care we only use quality products.

Using the correct products and procedures.

Waxing is traditionally using canuba wax which enhances paintwork shine, this is combined with other products to assist it on actually getting it onto the paint and delivering some longevity (usually 1-6 months). Paint sealant comes in many forms and in general terms will last much longer than a wax product hard to give a time frame but when people talk about sealants they are usually talking about ceramic which should when applied correctly give you 5-10 years (with top ups)

It depends on how long you keep your car and how much you value the appearance. In Car Care’s opinion if you think you will keep it more than 3 years it represents good value.

Special products and methods are used.

In order to secure a day and time that suits at least a week but if the job isn’t big we can sometimes do same day

Sometimes yes, we will always do our best to meet customers requests.

No one likes a cancellation and giving as much notice as possible is always desirable. We don’t actually have a cancellation policy at this time.

No it is always subject to inspection but we will firm the cost prior to commencing in most cases. Sometimes something can’t be seen initially (i.e. surface contamination that isn’t apparent until the car is washed) and in these cases we will always discuss with the client.

No call out.

The appointment window is based on the level of service and what information has been given to the detailer.

No but it is desirable at the start (but not necessary). However being contactable is important.

If we can’t complete a detail we will communicate with the client and arrange for completion at the earliest possible time.

Yes, and we recommend this in order to keep your vehicle in tip top shape. This can be arranged with your local detailer.

We pride ourselves in going above and beyond, and in almost all cases the detailer coming to do the work is the owner of that business. The detailers are equipped to work in most situations (keeping safety in mind) with the equipment that we carry. We come to you with everything a fixed site has to offer.